Shipping and delivery

When you place an order through our website (https://orthexa.com), the delivery information below applies alongside our terms and conditions. These explain what you can expect when ordering from us. We deliver to Ireland, the United Kingdom and the United States.

General information

Stock availability

We work to keep stock information accurate. If an item becomes unavailable after you order, we will contact you about the available options, including waiting for new stock or receiving a refund for the unavailable item.

Shipping costs

• How shipping is calculated: Standard shipping depends on the delivery country. The rates and free-shipping thresholds are listed below.
• Paying for shipping: Shipping is included in your order total unless your order qualifies for free shipping.
• Final shipping charge: Your shipping charge is shown at checkout before you place the order.

Delivery prices

1. Free standard shipping on orders of €100 or more to Ireland, £100 or more to the United Kingdom, and $100 or more to the United States.
2. Ireland: €7.90 including tax. United Kingdom: £7.90 including tax.
3. United States: $9.00.
4. We deliver to your address. Parcel shops, parcel lockers and personal pickup are not available for these markets.

Delivery information

Estimated delivery times

Ireland and the United Kingdom: 3–7 business days. United States: 7–12 days. These are estimates; delivery can take longer.

Order processing

Orders are usually dispatched within 1–2 business days after payment is received.

Our warehouse operates Monday to Friday during normal business hours, excluding public holidays.

Changing your delivery address

Contact us before dispatch if you need to change your delivery address. We may be unable to change it once your order has been sent.

Out-of-stock items

An unavailable item may delay your order. We will contact you to explain the available options. 

Delayed delivery

If delivery takes longer than expected, contact us at support@orthexa.com so we can check its progress.

Tracking your order

We will send you a tracking link when your parcel is dispatched. You can also track your order using this form.

Damage during delivery

• Visible damage: If you notice damage when your parcel arrives, contact our support team. You may refuse a visibly damaged parcel where possible; accepting it does not remove your statutory rights.
• Damage found after delivery: Contact us promptly at support@orthexa.com with the details and photographs, if possible.

Taxes

Displayed prices include VAT where applicable.

Cancelling an order

If you change your mind, contact us before dispatch to request cancellation. Once your order has been sent, please see our returns policy.

Parcel insurance

Insurance cover

Parcels are insured against loss and damage up to the carrier’s applicable coverage limit. This does not limit your statutory consumer rights.

Damage during delivery

We will investigate damage with the carrier and explain the available refund or replacement options, subject to your statutory rights.

Lost parcels

Contact us if your parcel appears to be lost. We will investigate with the carrier and arrange the appropriate refund or replacement in line with your rights.

For questions about shipping, contact us at support@orthexa.com.