Returns policy
Returns and refunds
We want you to be happy with your purchase. If you would like to return or exchange an item, please read the information below.
30-day money-back policy
If you are not satisfied with your item, you can request a return under our 30-day money-back policy. This policy is in addition to your statutory consumer rights.
Our voluntary return period ends 30 days after delivery. This does not limit any rights you may have for faulty, damaged or misdescribed goods under applicable law.
Please provide your receipt or another proof of purchase so we can identify your order.
How to return an item
- To start a return, please complete our return form.
- For a change-of-mind return, you pay the return shipping costs unless applicable law requires otherwise. We refund standard outward delivery where required by law. We do not accept parcels sent cash on delivery.
- Please include a copy of the invoice emailed to you with your parcel.
Letališka cesta 30
1000 Ljubljana
Slovenia
Refunds
Inspection and confirmation
When your returned item arrives, we will inspect it and email you to confirm the outcome.
Processing time
Once approved, your refund will be processed within 7 business days to the payment method used for the purchase, subject to any shorter deadline required by law. If a bank transfer is needed, provide your bank details in the return form.
Delayed refunds
- First, check your bank account.
- Then contact your card provider, as it may take some time for the refund to appear on your statement.
- If you still have not received your refund, contact us at support@orthexa.com.
Exchanges
If your item is faulty or damaged, contact us about a replacement or the other remedies available under applicable law.
Order cancellations due to an obvious error
Subject to applicable law and your statutory consumer rights
Where permitted by applicable law, we may cancel an order affected by an obvious and material error in the product information or offer. We will contact you if this happens.
Returns on quantity-discount orders
Returning the full order
For a full refund of an order purchased with a quantity discount, return all the items. For a partial change-of-mind return, items you keep may be charged at the price applicable to the retained quantity, subject to your statutory rights.
Warranty claims
For a warranty claim, contact us about replacing the affected item or items and any other remedies available under applicable law.
If you have any questions, contact us at support@orthexa.com.
