Terms & Conditions

1. Overview

This website (the “Site”) is operated by Orthexa d.o.o. Throughout the Site, the terms “we,” “us,” and “our” refer to Orthexa d.o.o. Orthexa d.o.o. offers this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all Site users, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region (state, province, or country), or that you are the age of majority and you have given your consent to allow any of your minor dependents to use this Site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any destructive code. A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve
(a) transmissions over various networks, and
(b) changes to conform and adapt to the technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without express written permission by us.
The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

4. Accuracy, Completeness, and Timeliness of Information

This Site may contain certain historical information. Historical information, by definition, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Products or Services (if applicable)

Certain products or services may be available exclusively online through the website, possibly in limited quantities. These items are subject to return or exchange only according to our Returns & Refunds Policy.
We have made every effort to display our products’ colors and images as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate.
All product descriptions or pricing are subject to change at any time without notice.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account or using the same billing/shipping address or credit card.
In the event that we change or cancel an order, we may attempt to notify you by contacting the e-mail, billing address, or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information (including email address, credit card numbers, and expiration dates) so that we can complete your transactions and contact you as needed.
For more details, please review our Returns & Refunds Policy.

8. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without any endorsement.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion. You should ensure you are familiar with and approve of the terms on which these tools are provided by the relevant third-party providers.
Any new services or features introduced in the future will also be subject to these Terms of Service.

9. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this Site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites and disclaim any liability for third-party materials, products, or services.
Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

10. User Comments, Feedback, and Other Submissions

If, at our request or otherwise, you send creative ideas, proposals, or other materials (collectively, “comments”), you agree that we may at any time edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us.
We are under no obligation to maintain any comments in confidence, pay compensation for comments, or respond to any comments.
We may but have no obligation to monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third party and that you will not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.

11. Personal Information

Our Privacy Policy governs your submission of personal information through the store. For more information, please refer to our Privacy Policy or contact us at [email protected].

12. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order).
We undertake no obligation to update or clarify information in the Service or on any related website, except as required by law.

13. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:

for any unlawful purpose;
to solicit others to perform or participate in unlawful acts;
to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to submit false or misleading information;
to upload or transmit viruses or any other type of malicious code;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose; or
to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
You expressly agree that your use of the Service is at your sole risk. The Service and all products and services delivered to you are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind.
In no case shall Orthexa d.o.o., our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, or data loss, arising from your use of the Service or any products procured using the Service.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold Orthexa d.o.o., its parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of the remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our Site.
If we suspect that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, or proposals.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the European Union and the applicable national legislation of the Republic of Slovenia, without giving effect to any principles of conflicts of law.

20. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our Site. It is your responsibility to check our Site periodically for changes.

Your continued use of or access to our Site or the Service following any changes indicates acceptance of those changes.

Additional Conditions (Translated & Adapted from Slovenian Law and Practices)

Formation of Purchase Contracts

A purchase contract between you (the consumer) and Orthexa d.o.o. is concluded when you place an order on our website and receive an electronic order confirmation to your email address.

From that moment on, all prices and other conditions are fixed and apply to both Orthexa d.o.o. (the provider) and you, the consumer.

When you purchase a product, Orthexa d.o.o. will provide you with the following information:

Identity of the company
Contact details (email address, telephone) for quick and efficient communication
Essential characteristics of the products or services
Information about delivery and product availability
Clearly marked prices

B. Product Returns & Complaints

If an item has a defect, you may file a complaint. Returned goods must be clean, undamaged, without stains, and in their original packaging; otherwise, Orthexa d.o.o. is not obliged to accept them and will return them to you at your expense.
We strive to provide accurate images of all the products in the online store. Minor color deviations or any differences between images and actual products do not affect the product’s functionality or characteristics. If any critical errors or discrepancies arise, we will allow you to withdraw from the contract at our expense.

C. Consent & Privacy

By using our online store, you agree to the ways in which your data is used, as described in our Privacy Policy.

Collection of Personal Data
By shopping in our online store, you allow Orthexa d.o.o. to collect and process all data you provide by applicable data protection laws.
Automatic Collection of Non-Personal Information
We may automatically collect certain technical information about your device, such as IP address, browser type, domain names, access times, and websites visited. This information is used exclusively for statistical calculations about the use of the online store and for optimization.
Use of Personal Data
- We collect your data to ensure the correct operation of the store and to provide the requested services.
- We may use your data for internal market research and for notifying you about store news, promotions, and other products or services offered by Orthexa d.o.o.
- Your data is stored indefinitely or until you request otherwise. We assume no responsibility for consequences arising from any unauthorized intrusion into our data systems.

D. Complaints and Disputes

Orthexa d.o.o. respects applicable consumer protection legislation and strives to provide an effective complaints resolution process. In case of a dispute, you can contact us by phone or email at [email protected].

If a complaint is submitted via email, the handling procedure is confidential. Orthexa d.o.o. acknowledges that consumer disputes are often disproportionate to the economic value of the claim and, therefore, aims to resolve possible disputes amicably, out of court if possible.

E. Out-of-Court Dispute Resolution

In accordance with relevant regulations, Orthexa d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute. As an online goods and services provider, we post an electronic link to the EU Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

F. Pricing, Currencies, and Taxes

All prices on the Site are stated in local currency and include VAT (Value Added Tax). Prices are valid at the time of placing the order. The offer remains valid until revoked. Any shipping or transaction fees associated with your order will be displayed at checkout, if applicable.

G. Payment Methods

We support the following forms of payment:

Cash on Delivery – You pay the delivery person (courier) in cash or via credit card, if available when they deliver the goods.
Credit Card Payment – We accept major credit cards through our secure checkout system, Stripe.
PayPal – Payment via your PayPal account.

Verification: We reserve the right to verify your selected payment method, including requesting proof of payment.

H. Promotions

We may run discounts and other special promotions that reduce product prices for a limited period. The reduced price applies only to orders placed during the promotion period.
Certain promotions may be limited to new users who have not made a prior purchase. Any attempt to misuse such promotions will lead to immediate blocking and deletion of the offending email addresses without notice.
Discounts and promotions typically do not combine unless explicitly stated.

I. Delivery and Availability

We make every effort to ensure that products shown on our Site are available for timely delivery.
Delivery terms and costs are displayed at checkout.
If a significant delay or unavailability occurs, we will contact you.

J. Intellectual Property

All data, images, text, and other materials (e.g., video content, graphics, sketches, etc.) on our Site are copyrighted works and/or protected by intellectual property rights. By using our Site or purchasing products, you do not gain ownership or intellectual property rights in any content or materials provided. You may use these materials only for personal, non-commercial purposes.

K. Limitation of Liability

You acknowledge that using the online store and our Site is at your own risk.
The Site and its functionalities are provided “as is” without any direct or indirect warranty. We do not guarantee uninterrupted or error-free operation, nor do we guarantee the accuracy or completeness of information published on the Site.
Orthexa d.o.o. is not liable for any direct, indirect, or consequential damages arising from the use or inability to use the Site or products.
If you choose to make payments via our online store, you understand that you bear all risks associated with online payment processing to the fullest extent permitted by law.

L. Invoicing

Once your order is delivered, you will receive an invoice via email. If you wish to receive a physical copy of the invoice, please let us know at [email protected] or note this request in the checkout comment section.

Company Name: Orthexa d.o.o.
Address: Gornji Rudnik I 1, 1000 Ljubljana, Slovenia
VAT Number: 14459981
Registration Number: 9837906000
Email: [email protected]

Last updated: January 15, 2025